The EchoPulse platform
One platform for feedback, action and reputation across every location.
EchoPulse connects customer feedback, manager action and local reputation in one platform built for multi-location businesses.
Book a demoValue for everyone in your business.
EchoPulse is built to deliver real, tangible value to every person who touches the customer experience.
For Head Office
- Single view of performance across your entire network.
- Spot risks early — before they become public complaints.
- Identify top performers and drive consistency across every location.
For the Store Manager or Owner
- Simple dashboards that show exactly what is working.
- See your performance relative to the group average.
- Fix immediate issues fast and grow your 5-star review count.
For the Customer
- Quick, easy feedback that takes less than 60 seconds.
- Faster responses when something goes wrong.
- Feels heard, valued and more likely to return.
Multi-location dashboard
See performance by location, region, brand or store type in a single view. Compare NPS, CSAT, response rate, average rating, open escalations and recurring themes across your entire network in real time.
Standardised customer feedback
Collect feedback consistently so every location is measured the same way. NPS, CSAT and open comments give you both the score and the reason — giving head office a fair, comparable view of every site.
Service recovery
When feedback is negative, EchoPulse creates an urgent alert for the relevant store manager. The manager contacts the customer, records the action taken and closes the loop — before the complaint goes public.
Google review growth
When feedback is positive, EchoPulse invites the customer to leave a public Google review for the correct location. Happy customers are routed to growth. Negative feedback stays internal and gets resolved.
Insights and theme analysis
EchoPulse groups customer comments into themes — speed, cleanliness, staff attitude, stock availability, communication, professionalism. Teams see the patterns that affect customer trust and know exactly where to act.
See the product in action.
Book a demo and we will walk you through the full customer feedback to action workflow.
Book a demoFrequently asked questions
What data does EchoPulse show?
EchoPulse shows customer feedback scores, comments, sentiment themes, open and resolved issues, Google review trends and location-by-location comparisons against the group.
Can managers use EchoPulse without complex training?
Yes. The manager view is simple, focused and action-led. Managers see what needs attention and what to do next — no training required.
How does the Google review routing work?
After a positive experience, EchoPulse automatically invites the customer to leave a review at their specific location. Negative feedback is kept internal and escalated to the store manager instead.