Catch unhappy customers before they become bad reviews.
EchoPulse gives franchisors, retail groups and multi-location brands one system to recover unhappy customers instantly, spot the branches hurting your brand, and turn happy customers into 5-star Google reviews — across every location.
Your brand is built in moments you can't see.
Across every branch, some customers leave delighted, some leave unhappy — and some quietly damage your brand before head office even knows there's a problem. EchoPulse solves three things at once.
Reach an unhappy customer before they go public.
When a customer has a bad experience, the right branch manager is alerted immediately — with the customer's contact details, order information and full feedback. No digging, no delay. They reach out, fix it, and record the resolution — closing the loop before the complaint ever becomes a public review.
74% of unhappy customers expect a response within 24 hours — most brands find out only when the 1-star review is already live.
A brand is only as strong as its weakest store.
Head office gets one live scoreboard for every location — NPS, CSAT, average rating, response rate, open escalations and recurring themes — each branch benchmarked against the group. Spot the store quietly damaging your reputation, and act on the themes that affect customer trust, before it shows up in your ratings.
One consistent measure across every site — so you compare like for like, in real time, instead of waiting for the next mystery-shop report.
Real experiences. Public trust.
Happy customers are invited, at the right moment, to leave a public review — Google first, then the platforms that shape first impressions and local search. Negative feedback stays internal and gets resolved. The result: more 5-star reviews, a higher rating, and stronger local reputation for every location.
49% of South Africans won't consider a business rated under 4 stars; ~46% will leave a review if you simply ask.
From feedback to recovery to reputation — in one flow.
- 1
Ask — every customer for quick feedback (under 60 seconds).
- 2
Recover — negative feedback instantly alerts the branch manager to make it right.
- 3
Grow — positive feedback routes the customer to a public review.
- 4
Benchmark — head office compares every location against the group.
- 5
Act — tackle the themes that affect customer trust.
This isn't a survey tool.
A survey tool collects feedback. EchoPulse routes it — unhappy customers to your manager to fix, happy customers to public reviews — and benchmarks every branch for head office. Feedback is the start, not the point.
Built for brands where experience happens locally and is managed centrally.
Franchisors · Retail groups · Restaurant & QSR groups · Healthcare & dental groups · Hospitality groups · Automotive dealer groups · Any multi-location network.
Real results, coming soon.
We're currently onboarding our first beta partners. Case studies, ratings uplift and testimonials from franchisors and branch managers will be published here as results come in.
Simple pricing, per location.
You pay for the locations you cover — not per user, not per response. Start with a pilot and expand across your network.
Frequently asked questions
How is EchoPulse different from a survey tool?
A survey tool collects feedback. EchoPulse routes it to recovery and to public reviews, and benchmarks every branch for head office.
How is it different from a review platform like Google or Hellopeter?
Those are where reviews land. We decide who ends up there — and improve your score.
How is it different from mystery shopping?
Every real customer, every day — not a few shoppers a few times a year.
Is EchoPulse POPIA-compliant?
Yes — we operate on the existing-customer basis with opt-out in every message, and can store your data in South Africa.
Does it work over WhatsApp?
Yes — WhatsApp is a first-class channel for South African customers.
How does Google review routing work?
Happy customers are routed to leave a public Google review, in line with Google's review policies.
How long does onboarding take?
Managers need no training — alerts and dashboards are ready to use from day one.
Why is pricing per location?
Because value scales with the number of locations you're protecting and growing, not the number of users.
Ready to take control of every location?
Book a demo — or get a free branch-rating audit and see exactly where your reputation stands, branch by branch.